Preamble
People often reach a Decurion screen under stress. Staff often reach it late in a long shift. Our design has to work for both.
These principles guide every screen, form, message, and kiosk we build. Our mission, People, Not Paperwork, means the software does the extra work, so the person does not have to.
Article 1: People, Not Paperwork
Every design decision starts with the person being served and the staff member serving them. If a screen adds work without adding help, we remove it.
Article 2: Plain language, always
We write in short, everyday words. We explain why we ask a question. We never hide meaning in jargon, fine print, or acronyms.
Article 3: Ask once
A person should share hard details one time. After that, staff at every desk read the record instead of asking again.
Article 4: No dark patterns
We do not use tricks, nags, false urgency, confusing double negatives, or options hidden where no one will find them. The honest choice is always the easy one to find.
Article 5: Safe by default
The most private setting is the starting setting. Sharing more is always a clear, deliberate choice, never an accident.
Article 6: Choice and control
People can skip what is not required, see what happens next, and change their mind. No step should surprise anyone.
Article 7: Designed for the worst day
We design for a person who is tired, stressed, or in a hurry. If a screen works on that day, it works on every day.
Article 8: Respect for staff
Staff deserve tools that give them time back and respect their judgment. Decurion records actions to protect people and records, not to monitor staff.
Article 9: Tested with real people
We will test designs with staff and, where we can, with the people they serve, and change what falls short.
Article 10: Leave It Better
Every release must leave the work simpler, safer, or kinder than before. If it does not, it waits until it does.
Signed: The Decurion team
Last reviewed October 2026