Rides, routes, and vans, together
Book rides from appointments, dispatch drivers, and track each vehicle.
From wrong-day pickups to linked rides
A rider misses a medical appointment because the pickup was booked for the wrong day.
Rides are booked from the appointment, so trip and visit stay in step.
A rider who uses a wheelchair is sent a car that cannot carry the chair.
Rider needs go with every request, so the right vehicle arrives.
A van misses its service date, and nobody knows until it breaks down.
Mileage and maintenance are tracked, so service is scheduled before it is due.
One day of rides
Six moments from one fictional weekday.
07:30
A ride is booked from Ella’s 10:00 clinic appointment.
Front desk
08:15
Optio suggests a route for the morning pickups.
Dispatcher approves it
09:00
Van 2 is flagged: its service date is this week.
Fleet lead books the service
09:40
The driver confirms Ella’s pickup in the driver app.
Driver
10:52
The pickup is logged and saved to Ella’s record.
Driver
14:00
The 2:00 shuttle is cancelled. Optio lists who is affected.
Dispatcher rebooks
Everything in Transportation
Ride requests
Request rides by phone, web, or at the front desk.
Trip scheduling
Trips are planned around the appointments they serve.
Dispatch
See every trip and driver, and adjust when plans change.
Driver app
Trips, directions, and rider notes on the driver’s phone.
Rider needs
Mobility needs go with every trip, so the right vehicle arrives.
Fleet
Use, mileage, maintenance, and cost for every vehicle.
Trip records
Every ride is saved to the person’s record.
Works with Front Door, Casework, and Inventory & Assets. Optio suggests, and people decide, in every module.