The agreement
These terms are an agreement between you and Decurion (“we”, “us”). They apply to this website and to the Decurion service. If your organization has signed a separate agreement with us, that agreement controls where it differs from these terms.
By using the site or the service, you agree to these terms. If you do not agree, please do not use them.
The service
Decurion is a secure platform for organizations that serve people: Casework, Benefits & Assistance, Finance, Transportation, Forum, Workforce, Front Door, Outreach & Engagement, Inventory & Assets, and Insights & Reporting, on one record. What your organization receives is set out in its written quote and agreement.
We improve the service over time. We will not remove something your organization relies on without notice.
Accounts and access
- Each person who signs in uses their own account. Shared logins are not allowed.
- Your organization decides who has access and at what role, and is responsible for keeping that current.
- Keep your sign-in details private and tell us right away if you think an account has been misused.
Acceptable use
You agree not to:
- Access records you do not have a legitimate need and permission to see.
- Share a record without the consent or authority the law and your organization require.
- Try to break, probe, or overload the service, or get around its security.
- Use the service for anything unlawful or harmful to the people it serves.
Your data
Your organization owns its data, and the people it serves keep their rights in their own information. We use the data only to provide the service, as described in our Privacy Policy and your agreement.
You can export your data in standard formats at any time. If you leave, we will help you take it with you, and then delete our copy as your agreement directs. There are no exit fees.
Security and privacy
We protect the service with encryption in transit and at rest, role-based access, and a full audit trail, and we follow HIPAA-aligned practices. Where health information is involved, we sign a business associate agreement before any such information enters the service.
Fees
Fees are set in your organization’s written quote. Everything in the quote is included, and nothing is added later without your written agreement. Hardware, such as a lobby kiosk, is listed in the quote when you need it.
Warranties and limits
We will provide the service with reasonable skill and care. Beyond what your agreement states, the service is provided as is, and neither side is liable for indirect or consequential losses. Each side’s total liability is limited as set out in your agreement.
Nothing in these terms limits a liability that cannot be limited by law.
Ending the agreement
Either side may end the agreement as your agreement allows. We may suspend access to protect the people in the service or the service itself, and we will tell you why. When the agreement ends, you keep the right to export your data for a reasonable period before it is deleted.
General terms and contact
These terms are governed by the governing law stated in your agreement. If any part is found unenforceable, the rest still applies. We may update these terms and will post the new date at the top of this page.
Questions: hello@godecurion.com.