A calmer front desk
Online booking, lobby check-in, video visits, and timely reminders.
From a ringing phone to a calm lobby
The phone rings all morning with people trying to book or move appointments.
People book and reschedule online, so staff have time for calls that need them.
A visitor waits an hour in the lobby because nobody knew she had arrived.
Check-in alerts the right staff member, and the queue shows everyone.
Afternoon appointments are missed, and people on the waitlist never hear about the opening.
Reminders help reduce missed visits, and open slots are offered to the waitlist.
From booking to the right desk
Follow Dana’s visit from booking to her meeting.
Book
Dana books a morning visit online, after hours.
Online booking
Remind
A reminder reaches her the day before, by text.
Messages and reminders
Check in
She checks in at the lobby kiosk.
Lobby kiosk
Wait
The lobby queue shows her place, and staff see it too.
Live lobby queue
See staff
Her case worker is notified and meets her on time.
Lobby kiosk
Everything in Front Door
Online booking
People book, move, or cancel appointments at any hour.
Scheduling
Calendars, rooms, and waitlists stay in step.
Lobby kiosk
Visitors check in, and the right staff member is notified.
Live lobby queue
Staff and visitors see who is next.
Video visits
Meet people by video from their appointment.
Personal portal
Each person’s own portal for appointments, documents, and messages.
Messages and reminders
Reminders and secure messages that help reduce missed visits.
Works with Casework, Transportation, and Outreach & Engagement. Optio suggests, and people decide, in every module.